The free trial
Every account starts with a free trial: one private tour, with every feature, for as long as you like. There’s no time limit and no card needed. Build the tour, try every feature, and subscribe when you’re ready to publish tours for anyone to see.
Subscribing and renewal
- To subscribe: open Settings from your name at the bottom of the dashboard’s left menu, go to Plans & Billing and choose Buy Subscription.
- Renewal is automatic. Your plan renews on the same date each month or year, and your card is charged through our payment processor, Stripe. We don’t send a reminder before a renewal, so cancel before the renewal date if you don’t want to continue.
- To change your card: go to Plans & Billing, choose Manage Membership, then Update Info.
Refunds
You can get a full refund of any charge, including a renewal, if you ask within 3 days of being charged. Email help@teliportme.com from your account’s email address and tell us which charge it is.
After 3 days, charges can’t be refunded. If you cancel then, you keep your plan until the end of the period you’ve paid for.
Cancel your subscription
- Open Settings and go to Plans & Billing.
- Choose Manage Membership, then Cancel next to your subscription.
- Follow the steps to confirm. You can’t undo a cancellation, but you can subscribe again any time.
What happens next:
- Everything keeps working until the end of the period you’ve paid for, and you won’t be charged again.
- After that, your tours become private: they stay in your account, but visitors can no longer see them. Subscribe again and you can make them public.
- We keep your tours, but we may remove accounts that stay inactive for a long time. Keep your own copies of your panoramas.
Pause instead of cancelling
Quiet season? When you cancel, you can choose to pause your subscription for 1, 2 or 3 months instead. You’re not charged while it’s paused, and your tours and settings are kept. To start again early, choose Resume in Manage Membership.
Upgrade or change plan
In Plans & Billing, choose Manage Membership, then Upgrade Subscription, and pick the plan you want. Stripe works out the price for the rest of your billing period:
- Moving up takes effect straight away, and you pay the difference for the time left.
- Moving down leaves a credit that comes off your next bill.
If the plan you want isn’t offered there, email help@teliportme.com and we’ll change it for you. The pricing page compares the plans.
Fair use of unlimited storage
Every paid plan includes unlimited storage. It’s for your own tours, within our terms, which don’t allow:
- pulling data out automatically or with a program;
- sharing your login, or letting other people use your account;
- reselling access to TeliportMe.
If an account’s use looks like misuse, we may limit it for a while and will tell you when we do. If you think we’ve got it wrong, contact help@teliportme.com; if nothing against our terms is found, full access comes back.
Common questions
Can I get a refund on my TeliportMe subscription?
Yes, if you ask within 3 days of being charged, renewals included. Email help@teliportme.com from your account’s email address and say which charge it is.
Does my subscription renew automatically?
Yes. Plans renew on the same date each month or year, with no reminder first, so cancel before the renewal date if you don’t want to continue.
Can I pause my subscription instead of cancelling?
Yes. When you cancel, you can pause your subscription for 1, 2 or 3 months instead. You’re not charged while it’s paused, and your tours and settings are kept.
What happens if I upgrade partway through my billing period?
The upgrade takes effect straight away, and you pay the difference for the time left. Moving down to a smaller plan leaves a credit that comes off your next bill.